Reviews
Looks like it would be wise to replace our 18 yr. old unit, since it leaks refrigerant. He answered my questions about the type of refrigerant, and other considerations when choosing a new heat pump.
We have had Stout for years, and plan to have them install our new unit, and continue to do our semiannual maintenance & check ups.
R.S. Salisbury, NC”
“Alex Myers was very professional & met our needs! Thank you!”
“Chad was on time, answered my questions/solved my problems. Very professional. Nice guy.”
“Jeremy cleaned and serviced boiler wheel on the air handler. H is very knowledgeable and professional. Always providing service with a smile.”
“My daughter and son-in-law , Robin and Gary Junker highly recommended this company after my relocation to Salisbury.
My experience so far is this is a “customer care” company willing to go the extra mile to ensure customer satisfaction. Their technicians are knowledgeable and thorough based on my observations. I do , as my daughter did, highly recommend Stout Htg & Air Service.
Thank you Stout for providing a level of trust for my home A/C and Heating needs.”
“Very courtesy and prompt service by a very knowledgeable and professional technician.”
“Mike Lippard is always wonderful. He explains what he is doing and always answers any questions that I have. Thank you Mike”
“Drew arrived, he patiently listened as I told him what the unit was doing. It was making a whooshing sound as the unit ignited. He ran a few tests, then removed the safety cover to clean the gas orifices. Apparently the passages were not completely open and allowed too much gas to build up before ignition. Whooshing sound. After testing in started fine. Cycled through fine. Turned up the thermostat inside the house. Cycled out fine. He assured us that there were safety stops that would shut the unit down before anything bad would happen. At this point all is good. Drew is a very nice representative for Stout. He did a good job.”
“Installation of new system at our home was fine. I have no negative comments to make about the installers. My issue is that the sales rep who sold our unit has been very unresponsive to our calls. After we agreed to replace our HVAC, we agreed to have the system replaced around 12/01/2024. After not having any contact with Stout the week prior to 12/01/2024, I called and spoke to Rep who indicated it would be a couple weeks before install. Next call received was from Rep who indicated that they where unable to get the 17i system and they were going to install the 18 system at the same price quoted and they would be in touch when the install was scheduled. Install was finally scheduled on 12/30/2024 and I made call to Stout about final price on unit before install since it was going to be the 18 rather than the 17i. Rep advised he would get a copy of contract to me. When installers arrived, I again asked the installers about the contact. They indicated they had spoken to the sales rep and he would bring a copy by that day. Near the end of second day of install the sales rep delivered a copy of the sales contract and it was then I was notified that it was it wasn’t the 18 system they installed but rather it was the 17i system. I was disappointed that I wasn’t notified of the specific system to be installed. The system is working fine and the installers did a good job. I rcvd a call from Stout about scheduling a date for the inspector to come and inspect unit installed. We agreed on Thursday, Jan 16th. I inquired about the process to get the Duke Power rebate and she told me she would have the sales rep call me to discuss. As of today, Jan 17, I have not received a call back from the sales rep and after waiting all day on the 16th for the inspector to arrive, we have heard nothing. Very, very disappointed in Stouts customer service service especially after spending nearly $20,000.”
Larry, I apologize for the installation being pushed out father then we planned and for us not keeping you up to date on everything. All of the equipment manufacturers are going thought a transition which has made getting high efficient a lot slower than normal. We were checking on you system daily and then was told that we may not be able to get the system you ordered so they were going to have to substitute to a different unit so we were going that way and then your unit showed up and was going to be a wait for the other. We were able to put in exactly the unit you ordered for you. As far as the inspector did not show up. I fill your frustration, we schedule that thought the Rowan County Inspection Department and set it up for the date the customer ask for and if they can not make it to all of there scheduled appointments that day they push it to the next and do not let us or the customer know. Again, I apologize and hopefully we can provide you with 5-star service.