Sam Kincaid
Sam Kincaid
Installer
13 Reviews
“Bobby and Sam were great. I had a new HVAC installed and they did an excellent job😀”
“Installation of new system at our home was fine. I have no negative comments to make about the installers. My issue is that the sales rep who sold our unit has been very unresponsive to our calls. After we agreed to replace our HVAC, we agreed to have the system replaced around 12/01/2024. After not having any contact with Stout the week prior to 12/01/2024, I called and spoke to Rep who indicated it would be a couple weeks before install. Next call received was from Rep who indicated that they where unable to get the 17i system and they were going to install the 18 system at the same price quoted and they would be in touch when the install was scheduled. Install was finally scheduled on 12/30/2024 and I made call to Stout about final price on unit before install since it was going to be the 18 rather than the 17i. Rep advised he would get a copy of contract to me. When installers arrived, I again asked the installers about the contact. They indicated they had spoken to the sales rep and he would bring a copy by that day. Near the end of second day of install the sales rep delivered a copy of the sales contract and it was then I was notified that it was it wasn’t the 18 system they installed but rather it was the 17i system. I was disappointed that I wasn’t notified of the specific system to be installed. The system is working fine and the installers did a good job. I rcvd a call from Stout about scheduling a date for the inspector to come and inspect unit installed. We agreed on Thursday, Jan 16th. I inquired about the process to get the Duke Power rebate and she told me she would have the sales rep call me to discuss. As of today, Jan 17, I have not received a call back from the sales rep and after waiting all day on the 16th for the inspector to arrive, we have heard nothing. Very, very disappointed in Stouts customer service service especially after spending nearly $20,000.”
Larry, I apologize for the installation being pushed out father then we planned and for us not keeping you up to date on everything. All of the equipment manufacturers are going thought a transition which has made getting high efficient a lot slower than normal. We were checking on you system daily and then was told that we may not be able to get the system you ordered so they were going to have to substitute to a different unit so we were going that way and then your unit showed up and was going to be a wait for the other. We were able to put in exactly the unit you ordered for you. As far as the inspector did not show up. I fill your frustration, we schedule that thought the Rowan County Inspection Department and set it up for the date the customer ask for and if they can not make it to all of there scheduled appointments that day they push it to the next and do not let us or the customer know. Again, I apologize and hopefully we can provide you with 5-star service.
“Highly pleased with installation. Even with most of the day having rain both technicians were able to install the new system. Both very professional and proficient with their work.”
“I read all the time about businesses having trouble finding dependable workers. You need to train businesses on hiring and training employees. Every person who has come to my house has been knowledgeable, professional, kind, and extremely interested in fixing my problem. The three on Friday, Chance, Sam, and Jacob were no different. They were kind, efficient, and very neat. Thank you for serving Rowan County!”
“Chance and Sam did an amazing job installing my new unit. My new unit has been working great with no issues so far. Installation was quick and no issues. I do recommend Stout to anyone needed a brand new unit with great service!
Thank you!”
“Great job on the installation by very professional and thorough employees! Many thanks!”
“Brett was awesome to work with & made things so easy with the quote & any questions I had – he made it easy. Chance, Sam & Carson did the installation of my new Trane Unit. They all went above & beyond which was greatly appreciated – super knowledgeable & very helpful. I have a very tight crawl space so not an easy install by any means, but they made it look that way. They even put my crawl space door back on which was not required or expected but greatly appreciated. 🙂
Good customer service is so important to folks now but it's often lacking – but not with this group. They back up what they promise. Thank you so much for your help!”
“We were very pleased with the excellent service provided by Stout regarding the replacement of the heat pump, furnace and thermostat. Drew identified the problems with the existing system and determining replacement was the direction to pursue rather than repair. Chris guided us through the selection of the most appropriate new system. Chance and Sam completed the installation in a timely, efficient manner being careful as they moved equipment through the house and cleaning up thoroughly upon completion. At all times everyone including the office was professional, courteous and friendly. After the installation of the first floor system, we discovered an issue with the second floor system. Drew quickly identified the problem, ordered the necessary part and resolved that repair. We appreciate the always quick response from Stout and the excellent service and follow-up.”
“I was very satisfied with the service I received. Especially with the quick response on a leaking coil.”
“My air went out,Mike Lippard came to service, compressor died. Ryan Stout came brought portal air until I could get new one installed. Chance Reading and Sam Kincaid installed new unit,did a great job and very professional. I was greatly impressed with all 4 young men.Thank for such good service.”