Brett Graham
Brett Graham
Sales
21 Reviews
“Installation of new system at our home was fine. I have no negative comments to make about the installers. My issue is that the sales rep who sold our unit has been very unresponsive to our calls. After we agreed to replace our HVAC, we agreed to have the system replaced around 12/01/2024. After not having any contact with Stout the week prior to 12/01/2024, I called and spoke to Rep who indicated it would be a couple weeks before install. Next call received was from Rep who indicated that they where unable to get the 17i system and they were going to install the 18 system at the same price quoted and they would be in touch when the install was scheduled. Install was finally scheduled on 12/30/2024 and I made call to Stout about final price on unit before install since it was going to be the 18 rather than the 17i. Rep advised he would get a copy of contract to me. When installers arrived, I again asked the installers about the contact. They indicated they had spoken to the sales rep and he would bring a copy by that day. Near the end of second day of install the sales rep delivered a copy of the sales contract and it was then I was notified that it was it wasn’t the 18 system they installed but rather it was the 17i system. I was disappointed that I wasn’t notified of the specific system to be installed. The system is working fine and the installers did a good job. I rcvd a call from Stout about scheduling a date for the inspector to come and inspect unit installed. We agreed on Thursday, Jan 16th. I inquired about the process to get the Duke Power rebate and she told me she would have the sales rep call me to discuss. As of today, Jan 17, I have not received a call back from the sales rep and after waiting all day on the 16th for the inspector to arrive, we have heard nothing. Very, very disappointed in Stouts customer service service especially after spending nearly $20,000.”
Larry, I apologize for the installation being pushed out father then we planned and for us not keeping you up to date on everything. All of the equipment manufacturers are going thought a transition which has made getting high efficient a lot slower than normal. We were checking on you system daily and then was told that we may not be able to get the system you ordered so they were going to have to substitute to a different unit so we were going that way and then your unit showed up and was going to be a wait for the other. We were able to put in exactly the unit you ordered for you. As far as the inspector did not show up. I fill your frustration, we schedule that thought the Rowan County Inspection Department and set it up for the date the customer ask for and if they can not make it to all of there scheduled appointments that day they push it to the next and do not let us or the customer know. Again, I apologize and hopefully we can provide you with 5-star service.
“Brett was courteous and professional. He thoroughly studied the hvac unit setup, including us in the inspection steps. Once completed, we sat together and examined the options. Bret reviewed the contract details and answered all pertinent questions we had. You are lucky to have such a responsive and personable employee.”
“WISH I COULD GIVE 10 STARS!!! Stout Heating & Air Conditioning have provided service & repairs on our HVAC for years. This past month, our 20+ year old unit died. Brett was great explaining our options for replacement, as it's not something you do every day! The communication regarding when to expect the technician(s) and their picture is exceptional. The technicians, Brian, James & Alex, were professional, respectful and hard-working. Alex…thanks for your patience in answering all our questions!!!
Many thanks to the entire staff of STOUT HEATING & AIR CONDTIONING, INC.”
“Stout Heating and Air Conditioning always does excellent work.”
“Brett is very professional, knowledgeable and makes sure you understand your options. You are never made to feel pressured to get options you aren’t comfortable with.”
“I don’t remember the names of the two technicians who installed our new unit but they did a great job. They were on time and very professional. They relit all our gas appliance pilot lights and showed us how to use the new thermostat. After finishing, everything was cleaned up and taken away. Brett was our estimator and was very helpful.”
“Brett was awesome to work with & made things so easy with the quote & any questions I had – he made it easy. Chance, Sam & Carson did the installation of my new Trane Unit. They all went above & beyond which was greatly appreciated – super knowledgeable & very helpful. I have a very tight crawl space so not an easy install by any means, but they made it look that way. They even put my crawl space door back on which was not required or expected but greatly appreciated. 🙂
Good customer service is so important to folks now but it's often lacking – but not with this group. They back up what they promise. Thank you so much for your help!”
“Issue from AC unit for 3 years – other companies had several solutions without resolution- Stout AC was able to find the issue & provide a solution. Everyone is very professional and polite. Stout Heating & AC will have all my business.”
“We needed a heat pump replaced. Brett was very helpful in working with me in describing the different system options and answering my questions. He gave me quotes for several systems so I could compare costs and efficiency. Once I chose the unit, Brett and team ordered the equipment and set up an installation time. The installation team was very professional, and the team was well educated on their products and how to remove the old system and install the new one. I talked with the installation team about their training. I was impressed with the commitment Stout Heating and Air has to ensure their employees are well informed of their products and install processes. I am very pleased with the quality of service and the employees.”
“Scott & Will did a great job! They know what they’re doing! Thanks to Brett Graham for helping us figure out what we needed. Thank you all at Stout’s Heating & Air Conditioning.”